YPCC FAQ
Frequently Asked Questions (And More!)
Eager to learn more?! Check out our paw-some pet care FAQ below to see some answers to the most commonly asked questions, and learn more about our services and booking process. Have a question that's not covered below? Please feel free to drop us a line anytime, we can't wait to hear from you!
FAQ: How Long Have You Been In Business?
Answer: YPCC Was EST. In 2017
YPCC has been proud to offer a full range of in-home pet care services to Pinehurst NC & surrounding areas since 2017! We pride ourselves on quality care, and are dedicated to providing you and your pet with peace of mind. Whether it's dog walks during the work day, or vacation care services while you're away from home, we've got you covered!
What's more? Many of our YPCC pet care specialists have also worked with animals prior to joining our YPCC family. Our small team of pet care professionals are proud to boast over 25 years of cumulative experience in the pet industry!
FAQ: What Does It Mean To Be A Professional Pet Sitter?
Answer: Professionally Trained, Background Checked, Bonded & Insured, and Career-Focused Pet Lovers!
Wondering what sets us apart? As professional pet sitters, we are propelled by passion, and backed by years of experience and professionalism. As professional pet care providers, we take pride in the services we provide our furry YPCC family members every day.
Each of our employees are fully background checked, bonded & insured through YPCC, undergo one-on-one sitter training, and participate in ongoing education each month. We believe in investing today, for an even better tomorrow!
In addition to a litany of certifications, YPCC is proud to participate in professional caregiver groups such as NAPPS (National Association Of Professional Pet Sitters) & PSI (Pet Sitters International). These professional care groups focus on holding pet sitters to higher standards, and provide continued support to their members.
We pride ourselves in furthering our industry, and providing quality interactions with the pets we work with each day. We’re always looking for new ways to continue our professional education, improve our services, and better your pet care experience!
FAQ: What Sets You Apart From An “App” Pet Sitter?
Answer: Professionally Trained, Background Checked, Bonded & Insured, and Career-Focused Pet Lovers!
YPCC is a small local business, owned and founded by a Moore County local. We are proud to offer the touch of a small local business, with many of the perks that come with “big business”, and then some.
Wondering what sets us apart? As professional pet sitters, we are propelled by passion, and backed by years of experience and professionalism. Each of our employees are fully background checked, bonded & insured through YPCC, undergo one-on-one sitter training, and participate in ongoing education each month. We believe in investing today, for an even better tomorrow!
While some app-based services (such as Rover & Wag) might seam appealing, what sets us apart is peace of mind. We employ dedicated employees rather than IC's (independent contractors), because we pride ourselves in a quality standard of care, pet health & safety standards, and surety of scheduling.
While other's might not be able to ensure a set schedule, offer in-depth background checks, or any previous pet experience or training, we are proud to ensure that each of our sitters do. We spell care quality, and are dedicated to providing the best care available!
New Client Q: How Do You Book For Care?
Answer: It's Easy As 1, 2, 3!
Ready to book your first set of care dates? We can't wait!! Call or click to create your new client account, and let's get booking!
Steps For Success:
1. Create Your New Client Account & *Download The App (*Optional)
2. Book & Attend Your New Client Meet & Greet
3. Request & Pay For Your Appointments On Your Online Dashboard, Or Through The App
...All that's left? Enjoy your paw-some updates!
New Client Q: Do I Get Pet Updates?
Answer: Absolutely! We Provide Pet Updates Each Visit 🙂
At YPCC we're always looking for new ways to keep you and your pet connected, even when you're away from home! Our client software enables our YPCC pet-parents to follow along with their furry family member's visits. Each YPCC care journal includes updates with GPS mapping for dog walks, pictures from our visit, and sitter communication. Stay connected with your pets, and rest easy knowing that your fur-baby is just a click away!
FAQ: What Are Your Service Areas?
Answer: Pinehurst NC & Surrounding Areas
We are are proud to provide quality pet care to the following service areas within Moore County:
Pinehurst, NC
Southern Pines, NC
Aberdeen, NC
Pinebluff, NC
Whispering Pines, NC
Live outside of our current Moore County service areas, but still looking for in-home pet care? We're elated to offer you a new client service area interest form! And guess what? When we get enough interest in your area, we could come to YOU(R fur-babies)! Get in on our paw-some list now!
FAQ: Do You Offer Meet & Greet Visits Prior To Care?
Answer: We Wouldn't Have It Any Other Way!
We make a point of scheduling an introductory visit with each of our new YPCC family members. Our 30 minute Meet & Greet visits are the perfect opportunity for new clients, and their pets, to get to know us prior to care.
Are you interested in booking services? Set yourself up for success with an introductory visit. Call, click, or email to book your 30min M&G with us today. We can't wait to meet our new YPC family members!
FAQ: Do You Offer Care For More Than Dogs & Cats?
Answer: We Sure Do!
YPCC is proud to offer pet sitting services for dogs, cats, small animals, birds, reptiles, and even your backyard chicken coop! We would be happy to help with all of your pet care needs. Whether it's a pup named Sadie, or Mr. Squeakers the hedgehog, we have you covered!
*We are proud to provide care services for a variety for household pets, excepting only in farm care (chicken coops always welcome!).
FAQ: Do You Offer In-Your-Home Boarding?
Answer: Sadly, This Is Not Legal In NC
We’d love the opportunity to help with in-home pet care for your fur-babies. Unfortunately, pet boarding for individuals is not legal in the state of North Carolina. Unless it’s done with a state certified boarding/kenneling license and proper kenneling setup, it’s simply not legal. While some local veterinary offices offer boarding, we caution that many of the individuals or hobbyists offering pet boarding in their homes, are not doing so legally. Unfortunately, such setups may thus also have no protection should anything happen while you’re away.
As professional pet sitters, we are proud to provide quality in-home options. We’d be delighted to help with care for your kiddos! We pride ourselves on quality care. YPCC offers in-home pet care, as an stress-free alternative to boarding, in addition to providing whole-home care while you're away.
Is professional in-home care is something that interests you? Set yourself up for success, and schedule a 30min meet & greet today. We can’t wait to meet you!
FAQ: Do You Offer As-Needed Dog Walks?
Answer: We'd Be Happy To!
We know that your week-to-week can change, and we’re here to help. Whether it’s week-to-week, or annually, YPCC has care services to fit your busy schedule. We’re proud to offer both as-needed care services, as well as annual weekly dog walking services, for you and your furry family members year round.
FAQ: Do You Accept Last-Minute Care Requests?
Answer: We're Always Happy To Help When We're Able!
Once you're an established client with us, we are always happy to help accommodate any reasonable last-minute requests as our schedule allows. We are proud to boast flexibility of scheduling, and are generally able to fulfill any last-minute requests that are submitted through our sitter software.
FAQ: Do You Offer In-Home Overnight Care?
Answer: Slumber Paw-ties Are Our Jam!
FAQ: Do You Offer Sit-In Daycare?
Answer: We Offer Extended In-Home Care Visits At An Hourly Rate; We Can Also Accommodate Visits Requests Spaced Every 2-3 Hours Throughout The Day!
YPCC is pleased to provide a variety of pet care services ranging from pet sitting visits & dog walks, to overnight care services. While we do not currently offer full day care, we are pleased to provide a variety of visit lengths, up to three hours long. We are always happy to help tailor care to you and your pet's needs though, and can often accommodate up to four visits daily, so as to ensure that quality time with your pet is met every 2-3 hours during the day. We can't wait for all the quality time!
FAQ: Do You Offer Specific Visit Times?
Answer: We Offer Visit Windows, So As To Best Provide Quality Care Around The Clock!
YPCC offers quality care between the hours of 7AM–7PM, as well as in-home overnight care for your furry family members. Our daytime services are divided into three time blocks so as to best meet your pet's schedule, and to provide quality and well-rounded care for all of our clients.
We are pleased to provide care within the Morning, Afternoon, and Evening time blocks, as well as an Overnight time block for our overnight pet care services.
We are always happy to aim towards specific visit times, and always do our utmost to schedule your pet's visits evenly throughout the day. Bookings that require specific time frames due to medical necessity may be scheduled at a small additional fee. Whatever your care needs may be, we can't wait to see your fur-baby soon!
